Our returns policy is valid for 30 days. If more than 30 days have passed since your purchase, we will unfortunately not be able to offer you a refund or exchange.

To be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging.

Certain types of products cannot be returned. For example, perishable products such as food, flowers, newspapers or magazines cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Other items cannot be returned:

* Gift cards

* Downloadable software

* Certain health and personal care products

To finalize your return, we need a receipt or proof of purchase.

Do not return your purchase to the manufacturer.

In certain cases, only partial refunds will be granted: (where applicable)

* Books with obvious signs of use

* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.

* Any item that is not in its original condition, that is damaged or that is missing parts for a reason that is not due to an error on our part.

* Any item returned more than 30 days after delivery.

Refunds (if applicable)

Once your return has been received and inspected, we will send you an e-mail to inform you that we have received the returned item. We will also inform you whether your refund is approved or refused.

If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.

Delayed or missing refunds (if any)

If you have not yet received a refund, first check your bank account again.

Then contact your credit card company, as there may be a delay before your refund is officially recorded.

Then contact your bank. There is often a processing time before the refund is posted.

If you have followed all these steps and still have not received your refund, please contact us at

[email protected]

Exchanges (where applicable)

We will only replace items that are initially faulty or damaged. If you would like to replace your item with the same one, please email us at

[email protected]

and send your item to: 1209 MOUNTAIN ROAD PL NE STE R Albuquerque NM 87110

Gifts

If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item has been received, a gift certificate will be sent to you.

If the item was not marked as a gift at the time of purchase, or if the person who made the gift had the order sent home with the intention of returning it to you later, we will send them the refund and they will know that you have returned their gift.

Shipping

To return your product, you must send it to the following postal address 1209 MOUNTAIN ROAD PL NE STE R Albuquerque NM 87110

You are responsible for the shipping costs associated with returning your item. They are non-refundable. In the event of a refund, return shipping charges will be deducted.

Depending on where you live, the time required to receive your exchanged item may vary.

If you are sending an item worth more than €75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.

How to contact us

By mail: [email protected]

By phone: +1 505 309 4523

Our address: 1209 MOUNTAIN ROAD PL NE STE R Albuquerque NM 87110